1. Contract scope
These terms apply when a therapist creates or uses a Theramie account. Theramie provides software for practice operations, scheduling, client communication, billing, notes and video sessions. Theramie is not itself providing therapy, diagnosis, safeguarding advice or clinical supervision.
2. Therapist responsibilities
- You remain responsible for your own clinical judgement, ethical practice, record keeping, consent, safeguarding decisions and compliance with professional standards.
- You are responsible for maintaining any registrations, licences, supervision arrangements and professional indemnity or malpractice insurance required for your work.
- You must make sure the information you enter into Theramie is accurate and that you only use the service for lawful professional purposes.
- You are responsible for ensuring you have a lawful basis, appropriate notices and any consent required for the client data you process through Theramie.
3. Subscriptions, payments and the ledger
Theramie uses a subscription model for therapist access to paid platform features, alongside therapist-managed client billing records. Theramie may record subscription status, invoices, payments, refunds, cancellations and client account credits or balances so therapists can see what has been charged, paid, refunded or left outstanding.
- Subscriptions: paid features may require an active subscription. Unless stated otherwise, subscription fees renew automatically until cancelled and are generally non-refundable for an already-started billing period, except where the law requires otherwise.
- Session and client billing: Theramie records invoices, payments, refunds and client account adjustments so therapists can track what a client has paid, what remains open and how cancellations were handled.
- Cancellations: therapist-defined cancellation settings and refund decisions control whether a session remains chargeable, is refunded, or results in another ledger adjustment.
- Stripe processing: where Stripe is used, card handling, subscription billing and connected-account onboarding are provided by Stripe and may be subject to Stripe's own terms.
4. Availability, communications and platform use
You are responsible for configuring your availability, keeping session types and prices current, and deciding when to send invitations, reminders or payment requests to clients. You must not use Theramie to send unlawful communications, store data you have no right to process or interfere with the service.
5. Suspension and service changes
Theramie may suspend or limit access where this is reasonably necessary for security, fraud prevention, non-payment, legal compliance, infrastructure protection or service maintenance. We may update the platform, change integrations or adjust non-material product features as the service develops.
6. Limitation of liability
Nothing in these terms excludes liability that cannot lawfully be excluded under UK law. Subject to that, Theramie's liability is limited to losses that are a reasonably foreseeable result of our breach of these terms.
- Theramie is not liable for therapy outcomes, clinical decisions, safeguarding decisions, missed diagnoses, professional misconduct or malpractice claims arising from services provided by therapists.
- Theramie is not liable for loss caused by inaccurate data entry, therapist-side consent failures, professional-insurance gaps, third-party internet failures or misuse of the platform by account holders.
- To the extent permitted by law, Theramie does not accept liability for indirect or consequential loss, including loss of profits, goodwill or anticipated savings.
7. Ending the contract
You can stop using Theramie at any time. Ending access does not automatically erase records that must be kept for billing, security or legal reasons, and it does not remove any obligations you owe to your own clients.